Three reasons why inappropriate use of ‘I’ damages your credibility; Plus one little known secret to communicating with confidence, power and influence

As the CEO of a thriving arts organisation, ‘Teresa’ was confident in her skills and yet often sounded uncertain, even to herself. When we explored the language patterns she used, Teresa’s inappropriate use of ‘I’ was evident. Dr Phyllis Mendel, an expert in professional communications, refers to this as ‘the indecisive I’. It is especially...

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