Silence is an underrated leadership tool. Of course, I am not talking about the kind of ‘hostile silence’ that intimidates people into saying something! This is a silence that gives people time to think and opens up the conversational space for something richer than top of mind thoughts. Silence can be more challenging for extrovert...
One clear indicator of the depth, strength and quality of a senior leadership team is their ability to have – and stay in – tough conversations in ways that build and not bruise the team fabric. Pause for a moment to consider your own leadership team… What happens when there is a hint of a...
Jaquie Scammel is one of Australia’s leading thinkers on Customer Service. She is witty, smart, highly productive and has a fabulous energy. Maybe some of that comes from also being a qualified yoga teacher and an advanced meditation practitioner! Recently I had the honour of introducing Jaquie at an event where she shared her ideas...
Dr Suess is one of my favourite leadership authors – and one of my favourite authors of children’s books too! ‘Oh, the Places You’ll Go!’ is one of his best. The story starts out: “Congratulations! Today is your day. You’re off to Great Place! You’re off and away!” It tracks the character through highs (“You’ll...
I am excited (and a little nervous because of the personal nature of this) to share with you my latest White Paper: Guerrilla Leadership: 3 valuable lessons from leading on the frontline. Have you ever been so afraid that you lost all sense of time passing? My first night in the jungle was like that…....
Dan Pink’s latest book ‘When: The scientific secrets of perfect timing’ had me enthralled from start to finish. He makes a strong case for thinking carefully about ‘when’ we do things – think, make decisions, exercise, time breaks… We are all governed by ‘circadian rhythms’ – our internal body clock that keeps us functioning. Pink...