Jaquie Scammel is one of Australia’s leading thinkers on Customer Service. She is witty, smart, highly productive and has a fabulous energy. Maybe some of that comes from also being a qualified yoga teacher and an advanced meditation practitioner! Recently I had the honour of introducing Jaquie at an event where she shared her ideas...
Dr Suess is one of my favourite leadership authors – and one of my favourite authors of children’s books too! ‘Oh, the Places You’ll Go!’ is one of his best. The story starts out: “Congratulations! Today is your day. You’re off to Great Place! You’re off and away!” It tracks the character through highs (“You’ll...
Dan Pink’s latest book ‘When: The scientific secrets of perfect timing’ had me enthralled from start to finish. He makes a strong case for thinking carefully about ‘when’ we do things – think, make decisions, exercise, time breaks… We are all governed by ‘circadian rhythms’ – our internal body clock that keeps us functioning. Pink...
In May I was privileged to attend the Harvard Kennedy School’s executive program The Art and Practice of Leadership Development, and learn both from the Faculty (led by the incredible Professor Ronald Heifetz) and a cohort of leaders from around the world. Many people have asked me what I learned, which I have been struggling...
Fearless Leadership occurs at the intersection of Purpose, Motivation, and Communication, and when we have trust. When I work with leadership teams, it is very common to find they lack a clear and agreed team purpose. They are usually clear on their own personal purpose and agreed on the overarching purpose of the organisation. It’s...
Recently I was working with a leadership team of a professional services firm that has set a bold growth target for their firm. We were reviewing progress almost one year into the five year period. On the surface, there was agreement… Everyone could quote the target – even using the same language – $Xm revenue...