What’s your idea of the ‘perfect team’? Do you have that now? Recently I was working with an executive team – the second workshop of a 12-month Fearless Leadership® program. The energy in the room was great, and there had been a shift over the 8 weeks since the opening retreat. Already there was a...
People are different, and it’s easy to interpret ‘different’ as ‘difficult’. When we expect someone to be difficult, we unconsciously filter for evidence to support our view… Not surprisingly, that’s what we find. The Reticular Activating System—or RAS—is a set of interconnected nuclei in the brain that filters in what’s relevant to us and blocks...
‘What happens when I ask a question and I’m met with silence, and that silence keeps on going?’. This question often comes up during Leaders Who Ask training. When we ask a question that engages the other person, it can take time for them to think through their response. When we are uncomfortable in this silence, it’s...
Silence is an underrated leadership tool. Of course, I am not talking about the kind of ‘hostile silence’ that intimidates people into saying something! This is a silence that gives people time to think and opens up the conversational space for something richer than top of mind thoughts. Silence can be more challenging for extrovert...
One clear indicator of the depth, strength and quality of a senior leadership team is their ability to have – and stay in – tough conversations in ways that build and not bruise the team fabric. Pause for a moment to consider your own leadership team… What happens when there is a hint of a...
Jaquie Scammel is one of Australia’s leading thinkers on Customer Service. She is witty, smart, highly productive and has a fabulous energy. Maybe some of that comes from also being a qualified yoga teacher and an advanced meditation practitioner! Recently I had the honour of introducing Jaquie at an event where she shared her ideas...