Blog
For you I wish these 7 gifts for Christmas
At Christmas my thoughts turn to what the people around me might want and need for Christmas, as well as what surprises I could arrange… Here are the seven things I wish for you this Christmas. Confidence and courage to speak out for what’s right. It's not easy...
What impacts psychological safety in your team?
Psychological safety is so important in teams, and especially in leadership teams because the top team sets the standard for the whole organisation. Amy C. Edmondson, in her book ‘The Fearless Organization: Creating Psychological Safety in the Workplace for Learning,...
Are we there yet?
Have you ever travelled with children? (Or maybe you were one once!) What do they say, usually just after you have left home? ‘Are we there yet?’ When the question is repeated multiple times, even you might begin to feel like it’s a never-ending journey. Learning can...
The danger of weaponising values
If I were to ask you about your organisation’s values, how would you respond? Can you remember them? Do you endorse them? Do you live them? How well do they align with your own values? Recently a client was talking about the challenge of people ‘weaponising values’....
How to create a perfect team
What’s your idea of the ‘perfect team’? Do you have that now? Recently I was working with an executive team - the second workshop of a 12-month Fearless Leadership® program. The energy in the room was great, and there had been a shift over the 8 weeks since the...
How to make people less difficult
People are different, and it’s easy to interpret ‘different’ as ‘difficult’. When we expect someone to be difficult, we unconsciously filter for evidence to support our view… Not surprisingly, that’s what we find. The Reticular Activating System—or RAS—is a set of...
How to avoid awkward silence after your question
‘What happens when I ask a question and I’m met with silence, and that silence keeps on going?’. This question often comes up during Leaders Who Ask training. When we ask a question that engages the other person, it can take time for them to think through their...
5 Ways Fearless Leaders Create Powerful Silence
Silence is an underrated leadership tool. Of course, I am not talking about the kind of ‘hostile silence’ that intimidates people into saying something! This is a silence that gives people time to think and opens up the conversational space for something richer than...
Fearless Teams stay in tough conversations
One clear indicator of the depth, strength and quality of a senior leadership team is their ability to have – and stay in – tough conversations in ways that build and not bruise the team fabric. Pause for a moment to consider your own leadership team… What happens...
Life is made up of balance in the moment
Jaquie Scammel is one of Australia’s leading thinkers on Customer Service. She is witty, smart, highly productive and has a fabulous energy. Maybe some of that comes from also being a qualified yoga teacher and an advanced meditation practitioner! Recently I had the...